> ## Documentation Index
> Fetch the complete documentation index at: https://leadping.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Security at Leadping

> How Leadping protects customer data with encryption, access controls, tenant separation, monitoring, credential safeguards, and recovery practices.

Security is part of how Leadping is operated, not a feature we switch on at the edge.

Leadping protects the data and systems behind lead intake, consent evidence, messages, calls, phone-number configuration, integrations, and account settings. We use multiple layers of protection so that no single control carries the whole burden.

<Note>
  **The short version:** customer data is encrypted in transit and at rest. Access is authenticated and scoped. Production access is restricted. Security-relevant activity is logged, and the service is monitored.
</Note>

## How we protect customer data

| Area                  | Leadping's approach                                                                                         |
| --------------------- | ----------------------------------------------------------------------------------------------------------- |
| Encryption in transit | App, API, webhook, and service traffic uses HTTPS/TLS where Leadping controls the connection                |
| Encryption at rest    | Customer data is encrypted at rest through managed storage and infrastructure encryption                    |
| Account access        | Access requires authentication and is scoped by organization membership, role, and credential               |
| Tenant separation     | Customer data is separated by organization context and authorization checks                                 |
| Secrets               | API keys, source keys, tokens, webhook secrets, and connected-system credentials receive dedicated handling |
| Monitoring            | Service health, provider signals, suspicious activity, and abuse indicators are monitored                   |
| Auditability          | Security-relevant events are logged to support troubleshooting, review, and investigation                   |
| Recovery              | Backup and recovery practices are maintained for service continuity                                         |

We do not publish sensitive implementation details that would make the service easier to attack.

## Encryption

Customer data is encrypted while moving between supported clients and Leadping using HTTPS/TLS. It is also encrypted at rest using the protections provided by Leadping's managed storage and infrastructure services.

Encryption is one layer of the security model. It works alongside authentication, authorization, tenant separation, logging, monitoring, restricted production access, and operational procedures.

Customers should use HTTPS for every endpoint they control, including lead posting systems, CRMs, and webhook receivers. Data exported from Leadping is no longer protected by Leadping's access controls; customers are responsible for securing those copies.

## Access and isolation

Leadping applies authorization at the organization and resource level. A signed-in user, API client, or source credential does not receive general access merely because it can reach the service.

* User access is tied to organization membership and role.
* API access is scoped to the authenticated user, organization, agent, or source context.
* Customer records are separated by organization context.
* Production access is limited to authorized personnel and service providers with a business need.
* Access may be restricted, revoked, or rotated when risk is detected or a credential is no longer needed.

Customers control who they invite, which permissions they grant, and which outside systems they connect.

## Credentials and connected systems

Credentials deserve narrower handling than ordinary application data. Treat every API key, source key, OAuth token, webhook secret, and integration credential as confidential.

* Store credentials in a secret manager or protected environment configuration, not in source code.
* Give each system only the access it needs.
* Use separate credentials when independent rotation or traceability matters.
* Rotate a credential immediately if it is exposed or sent to the wrong party.
* Never place secrets in lead metadata, analytics fields, screenshots, support messages, or public repositories.

Leadping may reject, revoke, rotate, restrict, or disable credentials to protect customers, recipients, providers, and the platform.

## Logging, monitoring, and incident handling

Leadping logs security-relevant activity and monitors the signals needed to operate and protect the service. Depending on the event, that may include authentication activity, API behavior, delivery signals, provider feedback, suspected abuse, or unusual usage.

When we investigate a security concern, we work to contain the issue, protect affected systems, preserve useful evidence, restore normal operation, and make required notifications. The exact response depends on the nature and scope of the event.

No online service can promise absolute security. Leadping maintains safeguards designed to reduce risk, detect problems, and respond responsibly when something goes wrong.

## Service providers

Leadping relies on established infrastructure and service providers to operate parts of the platform. We limit provider access to the functions needed to deliver the service and identify relevant providers on our [Subprocessors](/docs/subprocessors) page.

Security is shared across that chain. Leadping is responsible for choosing and configuring the services it uses; each provider is responsible for its underlying platform; customers are responsible for the users, systems, and data flows they control.

## Your part of the security model

Customers should:

* use unique credentials and protect account recovery inboxes;
* review users and roles regularly and remove access promptly;
* protect API keys, source keys, webhook secrets, CRM credentials, exports, and local files;
* use HTTPS and validate webhook signatures;
* review publishers, partners, CRMs, automations, and other connected systems;
* collect only the data needed for the workflow; and
* report suspected unauthorized access or credential exposure quickly.

See [API Authentication](/docs/api-authentication) and [Validating Webhooks](/docs/validating-webhooks) for implementation guidance.

## Report a concern

Email [security@leadping.ai](mailto:security@leadping.ai) if you believe an account, credential, integration, lead record, conversation, or connected system may be affected by a security issue. Include the affected business or system, approximate timing, and what you observed—but do not send passwords or full credentials.

For safe-reporting expectations, read [Report a Security Concern](/docs/trust/responsible-disclosure). For privacy or legal questions, email [legal@leadping.ai](mailto:legal@leadping.ai).

***

*Last updated: July 27, 2026*