Revision Date: August 15, 2025 These Terms of Service (“Terms”) govern your access to and use of Leadping LLC’s website, products and services (collectively, the “Service”). By creating an account, clicking an acceptance box, or otherwise using the Service you agree to be bound by these Terms and our Privacy Policy. If you do not accept every provision, you may not use the Service.Documentation Index
Fetch the complete documentation index at: https://leadping.ai/docs/llms.txt
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Definitions
“Customer,” “you,” “your.” The individual or entity that creates an account or otherwise uses the Service. “Content.” Data, text, voice, audio, video, or other material transmitted through or stored in the Service. “Customer Data.” Content provided, uploaded, or submitted by Customer while using the Service. “Order.” Any self‑service checkout, order form, or similar document that references these Terms. “Subscription.” The recurring plan selected in an Order.Account; Eligibility; Communications
- Eligibility. You must be at least 18 years old and legally capable of forming a binding contract.
- Account Security. You are responsible for all activity that occurs under your credentials and must promptly notify Leadping of any unauthorized use.
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Communications.
- Transactional Communications. You consent to receive Service‑related messages (e.g., verifications, receipts, notices). These are mandatory for the Service.
- Marketing Communications. Promotional messages are sent only with your express opt‑in consent, which must be provided via a clear, standalone checkbox (not pre‑selected). You may withdraw consent at any time via the provided unsubscribe mechanism.
Purchases, Subscriptions & Fees
- Payment Method. A valid payment method is required for all paid features. You represent that you are authorized to use the chosen method and that all information is accurate.
- Billing Cycle. Subscriptions are billed in advance (monthly or annual, per your Order) and renew automatically unless cancelled before the end of the current term.
No Prorated Refunds: Except where required by law, all payments are non-refundable. Mid-cycle cancellations or downgrades do not result in any refund. Annual subscriptions remain active until the end of the paid annual term, after which they may convert to monthly billing at the then-current rate. - Changes & Overage. We may adjust fees or introduce new charges on at least 30 days’ notice. If your usage exceeds plan limits or prepaid credit usage, you authorize us to invoice or automatically charge overage fees at then-current rates.
- Carrier, Registry & Vetting Extraneous Fees. Your subscription fee includes the initial carrier application rate. If additional carrier vetting fees, re-verification costs, registry charges, or other external service fees are imposed after the initial application, you are solely responsible for paying them. These pass-through charges are non-refundable and may change without notice.
- Fines & Penalties. You are solely responsible for any fines, penalties, or other charges imposed by carriers, messaging providers, registries, or related service providers in connection with your use of the service. All such amounts will be passed through to you at cost and are non-refundable.
- Taxes & Late Fees. Prices exclude applicable taxes, which you agree to pay. Past-due amounts accrue interest at 1.5 % per month (or the maximum rate permitted by law) until paid.
Support, Maintenance & Updates
Leadping will use commercially reasonable efforts to (a) provide email support during normal U.S. business hours and (b) maintain the Service in a manner that minimizes material defects and downtime. Patches, enhancements, or other updates may be deployed from time to time and become part of the Service. We may discontinue older versions after reasonable notice. No specific uptime service‑level agreement is provided.Acceptable Use & Restrictions
You, and anyone acting on your behalf, must not:- Violate any law or regulation, including TCPA, CAN‑SPAM, CTIA Messaging Principles, data‑protection, and export rules.
- Send unsolicited bulk messages, malware, phishing, or conduct fraud.
- Transmit or facilitate content in the following forbidden categories (mirroring CTIA SHAFT and carrier policies): cannabis or controlled‑substance marketing; hate speech or harassment; depictions of violence; adult or pornographic material; firearms or explosives; illegal gambling; high‑interest loans (>36 % APR) or debt relief; or any other content prohibited by carrier or registry rules.
- Send messages inconsistent with your registered brand, website domain, campaign description, sample messages, or embedded links/phone numbers.
- Reverse‑engineer, decompile, or otherwise attempt to discover the Service’s source code.
- Resell, white‑label, sublicense, or functionally replicate the Service without written consent.
- Overload, interfere with, or evade any security or usage-control mechanism.
- Send age‑restricted content (e.g., alcohol) without industry‑standard age‑gating measures.
Business Verification & Audit Rights
Leadping may request documentation verifying your identity, business status, or recipient opt‑in consent at any time. You must supply accurate information within the timeframe requested. You must retain opt‑in records, message logs, and consent screenshots for at least four (4) years after the last associated message and provide them to Leadping upon request or carrier audit. Failure to comply may result in suspension or termination.Messaging & 10DLC Compliance Policy
All messages sent via Leadping are Application‑to‑Person (“A2P”) communications and must comply with carrier, CTIA and 10DLC requirements.- Express Consent. Obtain and document a recipient’s opt‑in before sending any message. Consent must clearly describe purpose, frequency, fees, and opt‑out instructions, and cannot be bundled with other terms.
- Sample Message Consistency. Registered sample messages must accurately reflect the actual traffic, including embedded links and phone numbers where applicable.
- Brand & Domain Consistency. The brand, website, and email domain submitted during campaign registration must match what appears in messages.
- Identification. Each message must identify you as the sender, except in an ongoing two‑way conversation.
- Opt‑Out. The initial message must include “Reply STOP to unsubscribe” (or equivalent). Upon receiving an opt‑out keyword you must immediately cease messaging that recipient, except for a single confirmation.
- Frequency & Respect. Follow any frequency disclosures and respect recipient preferences.
- Age‑Restricted Content. You must implement age‑verification gates where required by law or carrier policy.
- Audit Cooperation. You authorize Leadping to share campaign details with carriers and agree to cooperate with any vetting, review, or remediation process.
8. Messaging & Notifications
By providing a mobile number you authorize Leadping to send you Service‑related or promotional messages in accordance with Section 2. Standard carrier rates may apply. If you provide a number for another individual, you represent you have that individual’s consent.Lead Requirements – TrustedForm® Certificates
To support compliance-sensitive workflows and consumer privacy, every lead submitted through the Service must include a valid, active ActiveProspect TrustedForm® certificate URL. By submitting leads, you represent and warrant that:- Certificate Inclusion. Each lead record you transmit to Leadping contains a unique TrustedForm certificate URL captured at the moment of consumer opt‑in.
- Certificate Validity. Certificates are active and retrievable when Leadping (or a carrier, regulator, or court) requests proof of consent. Certificates typically expire after 90 days unless you have extended retention; you bear sole responsibility for retaining certificates beyond the default window.
- Proof of Consent. TrustedForm® certificates accurately reflect the page(s), disclosures, and check‑box or other affirmative action by which the consumer granted consent to be contacted.
- No Certificate, No Lead. Leadping will automatically reject—or may delete—any lead submitted without a valid TrustedForm certificate. Fees for such rejected leads remain payable, and you agree that Leadping has no liability for interrupted lead processing or loss of revenue caused by missing certificates.
- Audit Cooperation. You will assist in promptly addressing carrier or regulatory inquiries that require additional consent evidence beyond the TrustedForm certificate.
- Fraud & Quality. You acknowledge that TrustedForm validation helps detect fraudulent or bot‑generated leads; submitting leads that fail TrustedForm verification constitutes a material breach of these Terms.
Content, Customer Data & Privacy
- Ownership. You retain all rights in Customer Data. By transmitting Customer Data you grant Leadping a worldwide, non‑exclusive license to host, transmit, display, and process such data for (a) providing the Service and (b) generating aggregated, anonymized statistics.
- No Sale of PII. Leadping does not sell, rent, or share Personal Identifiable Information with third parties for their independent marketing purposes.
- Security. Leadping employs commercially reasonable safeguards but cannot guarantee absolute security. You are responsible for maintaining local copies of important data.
- Data Retention & Deletion. Customer Data may be irretrievably deleted 90 days after account closure or delinquency except that Leadping may retain consent logs and message metadata as needed to comply with carrier or legal obligations.
Third‑Party Services & Integrations
The Service may interoperate with third‑party APIs, platforms, or marketplaces (“Third‑Party Services”). Leadping does not control and is not responsible for such services. Your use of any Third‑Party Service is subject to that provider’s terms; if a Third‑Party Service becomes unavailable, related features of the Service may cease or degrade without liability to Leadping.Intellectual Property; Feedback
- Leadping IP. The Service, including all software, branding, and documentation, is and remains the exclusive property of Leadping and its licensors.
- Feedback License. If you provide suggestions or ideas, you grant Leadping a perpetual, irrevocable, royalty‑free, worldwide license to use, modify, and incorporate that feedback without restriction.
Term; Suspension; Termination
These Terms remain effective until terminated. Either party may terminate at any time for convenience by closing the account or providing written notice; however, fees already paid are non‑refundable and you remain liable for unpaid amounts. Leadping may immediately suspend or terminate the Service (a) for delinquent payments, (b) for material breach (including messaging non‑compliance), (c) during carrier vetting or remediation, or (d) to comply with law. Upon termination you must cease all use of the Service.Mutual Indemnification
- By Customer. You will defend, indemnify, and hold harmless Leadping and its affiliates from any third‑party claims, damages, and expenses (including reasonable attorneys’ fees) arising out of (a) your Content or Customer Data, (b) your violation of these Terms or law, or (c) your use of the Service.
- By Leadping. Leadping will defend, indemnify, and hold you harmless from third‑party claims alleging that the unmodified Service infringes a U.S. patent, trademark, or copyright, provided you promptly notify Leadping and cooperate in the defense. Leadping may modify the Service to cure any alleged infringement or terminate your license with a pro‑rata refund of prepaid fees for the remainder of the Subscription.
Disclaimer of Warranty
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” LEADPING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. NO ADVICE OR INFORMATION OBTAINED THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED HEREIN.Limitation of Liability
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, LEADPING’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO LEADPING IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. IN NO EVENT WILL EITHER PARTY BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR SUBSTITUTE GOODS OR SERVICES.Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of California, excluding conflicts rules. Any dispute must be resolved exclusively in the state or federal courts located in San Francisco County, California, and the parties submit to personal jurisdiction there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.Changes
We may modify the Service or these Terms at any time. Material changes will be posted on our site or sent by email. Continued use after the effective date constitutes acceptance.Miscellaneous
- Fair Use & Plan Limits. We may apply fair‑usage thresholds and impose additional charges, usage limits, or suspension for excessive or abusive usage.
- Resale Restrictions. You may not resell, white‑label, or exploit the Service except as expressly permitted.
- Assignment. Neither party may assign these Terms without the other’s written consent, except to an affiliate or in connection with a merger or sale of substantially all assets.
- Severability & Waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary. A waiver of any breach is not a waiver of subsequent breaches.
- Logo Usage. Unless you notify us in writing, you grant Leadping the right to display your name and logo as a customer reference.
- Force Majeure. Neither party is liable for delays or failures caused by events beyond reasonable control.