Revision Date: July 30, 2025 Welcome to Leadping (“Leadping,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our SMS and Voice communications platform (the “Service”). By using the Service, you agree to this Policy and our Terms & Conditions.Documentation Index
Fetch the complete documentation index at: https://leadping.ai/docs/llms.txt
Use this file to discover all available pages before exploring further.
Definitions
| Term | Meaning |
|---|---|
| Personal Data | Information that identifies or can reasonably be linked to a particular individual (e.g., name, phone number, email). |
| Usage Data | Technical or interaction data automatically collected when you use the Service (e.g., IP address, message delivery logs). |
| Data Controller | Leadping, which determines the purposes and means of processing Personal Data. |
| Service Provider | A third party processing Personal Data on our behalf under contract (e.g., cloud host, telecom carrier). |
| User / Data Subject | The individual whose Personal Data is processed. |
Categories of Personal Data We Collect
- Profile & Contact Data – name, email, phone number, business name, billing address, account credentials.
- Communications Data – message content, delivery receipts, recordings (if enabled), opt-in/opt-out events.
- Payment Data – limited card details (card type, last 4 digits)
- Device & Technical Data – IP address, device/browser type, OS version, carrier info, timestamps.
- Web & Analytics Data – site interactions, referring URLs, cookies.
- Professional Data – job title, employer (optional).
- Geolocation Data – coarse location inferred from IP.
- Voluntary Data – any information you submit in surveys, support tickets, or free-form fields.
Sources of Data
- Directly from you – account creation, opt-in forms, customer support, surveys.
- Automatically – logs, cookies, and similar technologies when you use the Service.
- Service Providers & Integrations – payment processors, telecom carriers, analytics vendors.
- Third-party platforms – if you connect or authenticate via another service.
How We Use Personal Data & Legal Bases
| Purpose | Examples | Lawful Basis* |
|---|---|---|
| Provide & secure the Service | message routing, fraud detection, account authentication | Contractual necessity |
| Ensure carrier & regulatory compliance | storing opt-in records, honoring STOP requests | Legal obligation & Legitimate interests |
| Improve product & analytics | aggregate performance metrics, error diagnostics | Legitimate interests (analytics uses de-identified data only) |
| Communicate with you | service notices, feature updates, marketing you can opt out of | Legitimate interests / Consent |
| Fulfil legal requirements | subpoenas, audits | Legal obligation |
| Protect rights & safety | investigate abuse or violations | Legitimate interests |
No-Share / No-Sell of Mobile Data
We do not sell, rent, or share mobile numbers or opt-in data with third parties for marketing or promotional purposes. We only disclose such data:- to Service Providers strictly necessary to deliver, route, or support the messages you’ve requested (e.g., telecom carriers, hosting vendors);
- as required by law, court order, or to protect rights and safety.
Cookies & Tracking
We use essential and functional cookies for session management and security. Analytics cookies are used only in aggregated or de-identified form to improve performance; they never contain message content or phone numbers. Users can control cookies through their browser settings.Consumer Messaging Rights
- Opt-Out: Text STOP to any Leadping-powered number to cancel future texts.
- Help: Text HELP for assistance or email support@leadping.ai.
- Message Frequency: Varies by interaction; typically no more than [X] msgs/month.
- Message & Data Rates May Apply.
Retention
We retain Personal Data only as long as needed for the purposes above, or as required by telecom/carrier rules (e.g., opt-in logs for at least 5 years) and applicable law. When no longer required, data is deleted or de-identified.Security
Data is encrypted in transit and at rest. Access is restricted to authorized personnel under least-privilege principles. Despite safeguards, no system is 100 % secure; we will notify you of any breach as required by law.International Transfers
Data may be processed in the United States or other countries where we or our providers operate. We rely on Standard Contractual Clauses or equivalent safeguards for cross-border transfers.Your Privacy Rights
- United States (CCPA/CPRA, etc.) – access, delete, correct, or know.
- EU/EEA & UK (GDPR) – access, rectify, erase, restrict, port, or object.
- Requests: email legal@leadping.ai or write to the address below. We do not discriminate for exercising rights.