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Revision Date: June 14, 2026 This page explains how users of Leadping and services provided by Leadping LLC can request deletion of their Leadping account. To request deletion of some or all eligible data without deleting your account, see Data Deletion.

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Request Account Deletion

To request deletion of your Leadping account:
  1. Email support@leadping.ai from the email address associated with your Leadping account.
  2. Use the subject line Account deletion request.
  3. Include your account email address, your name, your business or organization name if applicable, and any phone number associated with the account.
  4. If you cannot email from the account address, include enough information for us to verify that you are authorized to make the request.
After we receive your request, we may ask you to verify your identity, confirm account ownership, or confirm that you are authorized to delete an organization account. Once verified, we will process the deletion request within 30 days unless a longer period is required or permitted by law, contract, carrier or provider requirements, security needs, billing issues, disputes, or compliance obligations.

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What We Delete

When an account deletion request is verified and completed, Leadping deletes or deactivates information associated with the account where it is no longer needed to provide the Service or satisfy legal, security, billing, carrier, provider, dispute, or compliance requirements. This may include:
  • account profile information, such as name, email address, phone number, role, and account preferences;
  • login credentials, authentication records needed for active access, and active sessions;
  • app and portal settings tied only to the deleted account;
  • customer data tied only to the deleted account, subject to the retention exceptions below; and
  • non-required operational copies of account data.
If your Leadping account is part of a business or organization account, deleting your user login may not delete the organization’s Customer Data, lead records, message records, call records, billing records, campaign records, integrations, phone numbers, or other records controlled by that organization.

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What We May Keep

Leadping may retain limited information after account deletion when needed for lawful business, legal, security, billing, tax, fraud-prevention, carrier, provider, dispute, audit, or compliance purposes. Retained information may include:
  • billing, invoice, payment, tax, and accounting records, generally retained for up to 7 years;
  • support requests, deletion request records, account administration records, and related correspondence, generally retained for up to 3 years;
  • security logs, authentication logs, audit logs, abuse-prevention records, and system integrity records, generally retained for up to 2 years;
  • consent evidence, opt-in records, opt-out records, suppression records, message metadata, call metadata, carrier records, campaign records, compliance records, and dispute-related records, generally retained for at least 4 years after the last related contact or longer if required by law, carrier policy, provider policy, contract, audit, dispute, or enforcement matter; and
  • backup copies, which are deleted or overwritten in the ordinary backup lifecycle, generally within 90 days, unless preserved for security, legal, or compliance reasons.
Retained data is limited to the purposes described above and is not used to maintain an active user account after deletion.

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Questions

For questions about account deletion, email support@leadping.ai. For privacy rights requests, see the Privacy Policy or email legal@leadping.ai.