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Lead data is personal. Conversations are sensitive. The systems that connect them deserve more than a vague promise that security matters. Leadping is designed to protect customer data throughout the workflow—from intake and consent records to conversations, integrations, and deletion. We use layered safeguards, limit access by business and role, encrypt customer data in transit and at rest, monitor the service, and work with established infrastructure providers. This Trust Center explains what we protect, how we approach that responsibility, and where customers remain in control.

Security

Review encryption, access controls, tenant separation, monitoring, credentials, backups, and incident handling.

Privacy

Understand what personal information Leadping processes, why we process it, and the choices available to individuals.

Data deletion

Learn how to request deletion and which limited records may need to be retained.

Responsible disclosure

Tell our security team about a suspected vulnerability or security concern.

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Our approach

We organize trust around four practical commitments.

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Protect the data

Customer data is encrypted in transit using HTTPS/TLS and encrypted at rest using managed storage protections. Credentials and connected-system secrets receive additional handling and are not treated as ordinary lead data.

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Limit access

Application access is authenticated and scoped by business membership, role, and credential. Production access is restricted to authorized people and service providers who need it to operate, support, or protect the service.

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Watch the system

Leadping records security-relevant activity and monitors service health, delivery signals, provider signals, suspicious behavior, and abuse indicators. These records support troubleshooting, compliance review, and incident investigation.

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Be direct about responsibility

Leadping secures the platform and the systems it controls. Customers secure their users, credentials, endpoints, lead sources, exports, and connected systems. Customers also decide what data to submit and whether an outreach workflow is lawful and appropriate.

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Data and privacy

Leadping processes lead details, consent evidence, messages, call records, configuration, and related operational data to provide the service. We do not sell, rent, or share mobile numbers or SMS opt-in data for another party’s independent marketing. Retention depends on the type of record and why it exists. Some information can be deleted on request; limited billing, security, consent, suppression, carrier, or dispute records may need to remain for a defined period. The Privacy Policy and Data Deletion page explain those boundaries. Our Subprocessors page identifies service providers that may process data while helping us deliver Leadping.

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Compliance-sensitive workflows

Leadping helps customers keep source, consent, contact, and conversation context connected. That makes a workflow easier to operate and review, but it does not make a lead lawful or replace legal advice. For day-to-day outreach controls, start with A Responsible Lead Workflow. Customers working with protected health information should also review the Business Associate Agreement and confirm that their intended workflow is appropriate before sending sensitive data.

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Questions or concerns

Last updated: July 27, 2026