Find the conversations that need you.
Filter conversations by needs attention, waiting, or failed delivery. Focus on leads waiting for a response and messages that need review.
Turn incoming replies into your next conversation.
Work replies, send follow-up texts, and call leads from one shared inbox. Keep the owner, lead details, internal notes, and delivery status beside the conversation.
Team inbox
Give every reply a clear next step.
See which conversations need attention and who is responsible for following up.
Put someone in charge.
Assign an owner and change the lead status from the inbox. Make responsibility visible as leads move from new inquiry to active conversation.
Keep the details beside the thread.
See source, campaign, contact details, and conversation history while responding. Tailor the answer to the inquiry that brought the lead to your team.
Daily follow-up
Handle the conversation without losing your place.
The work around a text matters just as much as the message itself.
Move from text to a call.
Start a call with the lead details in view. Your teammate can read the text exchange before continuing the conversation by phone.
Leave context for the next teammate.
Add internal notes to the lead timeline. Record the question, commitment, or next step so the next person can follow through.
Send media with MMS.
Attach media in the composer when MMS is available. Share the image or supporting detail that makes the next reply more useful.
Keep a familiar sending number.
Follow-up SMS uses the number assigned to the lead’s conversation. See the sender in the workspace so your team knows which number the lead recognizes.
Delivery visibility
Know what happened after you hit send.
A queued text and a delivered text need different follow-up. Inspect the message status and event history before deciding what to do next.
Distinguish queued from delivered.
Track queued, provider-accepted, delivered, and failed states. See whether a text is still moving through delivery or needs attention.
Investigate failures in context.
Open a message to inspect the sending number, recipient, provider events, and failure details alongside the lead it belongs to.
Scan attachments in both directions.
Leadping checks incoming and outgoing MMS attachments for viruses before releasing them. Attachments are withheld when a clean scan cannot be confirmed.
Check content before it reaches carriers.
Leadping checks outgoing texts for spam patterns and prohibited content before submitting them to the messaging provider. Messages that fail these checks are blocked before carrier submission.
Apply contact rules to follow-up.
Messages pass through opt-out and suppression checks, contact windows, and sender capacity controls before release.
Automation + inbox
Let workflows start the work. Let your team continue it.
Automated outreach and personal replies belong to the same lead history.
Respond to a new inquiry.
Use a lead-received trigger to send a personalized first text. The outbound message stays with the lead for your team to review.
Act on the inbound reply.
Use an SMS-received trigger and message conditions to update a lead, add a note, or notify a teammate when a reply arrives.
Keep your app connected.
Send messages through the API and read their outcomes. Your custom workflow and the shared inbox work with the same lead and conversation records.
Give your team one place to work lead replies this afternoon.
Bring your lead sources and team together in a shared inbox built for follow-up.
